I survived my Galaxy Note 7 recall trip to Verizon

I survived my Galaxy Note 7 recall trip to Verizon

I didn’t wish to try and do it, however I had to. Verizon and Samsung have sent American state emails (and Verizon a text message) over the previous couple of weeks, telling American state to power down my Galaxy Note 7 and switch it sure a replacement device. Earlier on within the method, I done without taking my Galaxy Note 7 in. Verizon texted American state 1st, speech that I might exchange my device for an additional phone (like the Moto Z) however aforesaid nothing regarding after I might expect the new Galaxy Note 7 replacement units or once the carrier would have them in stores.

While there square measure variety of different phones out there that I’ve full-fledged this year, I had most of these Verizon might provide American state. There’s the HTC ten, however I already own that; the LG G5? Have that, too. The Galaxy S7 edge has been the loaner device for several customers that comes somewhat move on what it offers, however I actually have that, too. after you own these phones, obtaining a loaner device isn’t specifically your plan of exciting. obtaining loaner devices square measure ne'er anyone’s ideal scenario, however true turns even additional boring and uninteresting once the phones the carrier desires to present you're already in your possession.

And yet, I had colleagues here at SamMobile that continuing to worry the importance of taking my Galaxy Note 7 in and relinquishing the thought of “taking a chance” on keeping my unit – even though it had been fine charging on the wire and Samsung’s quick wireless charging signify the last four weeks. And then, to create matters worse, I had {family American statembers |relations|members of the family} so much and close to that are either creating fun of the Galaxy Note 7 explosions (of that twenty six are utterly falsified to present some their few days of fame) or are frightened on behalf of me and have warned me it’s not safe to stay it reception.

So, I did what i used to be tutored to try and do and eventually created a visit to massive Red on to come back my “faulty” Galaxy Note 7. Upon coming into the building, I had to be “placed” within the virtual line on Verizon’s illustrious tablets that they use to register customers. throughout the time i used to be standing there doing a lot of of nothing, I need to speak with a man UN agency, like me, was returning his faulty Galaxy Note 7 in exchange for his new Black calcedony replacement.

He and that i affected up a spoken language regarding the demo Gear VR unit sitting there ahead people, and he’d ne'er truly thought-about Gear VR before our spoken language. The sales rep UN agency handled my order says that she uses a Galaxy S7 for all her photos, tho' her “other” phone is her backup. She likes the backup phone’s easy use and ease higher (her words, not mine), however there’s no denying for her that Samsung has hit mobile photography out of the park with the Galaxy S7.

Some things regarding my Note seven recall trip square measure of note (pun intended): 1st, there have been innumerable folks returning their Note 7s, therefore it appears as if they, like me, were only too responsive to the explosions and took them seriously. i used to be told by a Verizon representative that there’d been massive numbers that were in earlier that morning at 11:30am once Verizon was expecting a second cargo (yes, the sooner cargo that day had been quickly depleted). luckily, I arrived half-hour when the second cargo had are available, therefore I got my Note seven certainly. meaning that, as early as Tuesday, my native Verizon already had Note seven replacement units. In different words, if you wish to urge a replacement unit, don’t wait. Replacement units square measure being depleted like hotcakes.

I was able to secure some details regarding the Galaxy Note 7 recall come back method for those that wish to know: i used to be told that solely the Note seven “must” be came, however that it helps for users to come back everything. I came all the recent stuff and got a box packed with new merchandise, therefore it didn’t matter, tho' I’ve additionally been told that some Verizon stores have mandated the come back of the wall charger. Your mileage might vary.

In the time I waited to urge my replacement unit, a minimum of twenty people had are available the door. in keeping with the Verizon rep I talked to, she hopes that there aren't any different remembers anytime shortly. It appears as if the recall method has been agitated and effortful. I don’t even work as a sales rep any longer, and transferral my recent Note seven into the shop was as effortful as their own recall orders!

Well, detain mind many things for your visit to Verizon or another carrier: 1) the lines are busy, and you will have to be compelled to stay up for a jiffy. the larger the carrier store, the larger the wait. You’ll have your data processed and will still grind to a halt within the line lots longer than you wish. 2) There could also be problems with the system that cause representatives to go into your information many times and have you ever sign a similar forms multiple times. The system at my Verizon was blinking, with reps wanting to override it so as to complete exchange/replacement orders. simply grasp that nothing is ideal, and also the Note seven recall overload simply might produce this sort of scenario for you at your native carrier store.

3) Once you get your phone, you’ll got to update it to urge the inexperienced battery icons on the most desktop, perpetually On show, and power down/restart menu. I know, I know: carriers square measure rolling out the update, however I didn’t have to be compelled to stay up for it after I picked up my Verizon Galaxy Note seven many days agone. As shortly as my phone was activated, the most screen came up, and that i logged in my Samsung account, subsequent screen prompted American state to put in the update. So, if you’re a Verizon client or one at a carrier wherever you’ve been hearing the inexperienced battery icon update is offered, you will not have to be compelled to wait terribly long for it on your replacement device.

Above all, my visit was uncommon owing to the circumstances, however no totally different than the other long wait. Samsung, though, is to be applauded for simply however quickly it pushed out the Note seven replacement units as a result of, were this the other company out there, the new units wouldn’t have arrived as quickly. With my replacement Galaxy Note seven in hand, the recent risk of the faulty one is currently behind American state. Samsung’s Galaxy Note seven remains the most effective phone of 2016 – and that i say that owning the LG G5, HTC 10, OnePlus 3, the Galaxy Note five, Galaxy S7 edge, and also the Note seven, and exploitation these phones daily.

Did you survive your trip to your carrier to select up the new Galaxy Note 7? have you ever truly gone nonetheless to select up yours, or square measure you continue to holding out some? Any funny stories to share regarding your Note seven recall trip? If you’ve detected something from your specific carrier that you just assume fellow customers ought to grasp, be at liberty to share.

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